Version 2026.10.18 · Last updated October 18, 2026
LAVÉ is operated by APPealing Labs. By using the app you agree to these Terms.
Owners post a request (checklist, target price, city); nearby pros bid; the owner accepts a bid, both sign a Statement of Work, and the owner pays. The owner and the accepted pro can exchange job notes in the app, and each may rate the other after the job is complete.
LAVÉ connects property owners with independent cleaning professionals. We do not employ cleaners. Pros are independent contractors performing real-world services at physical properties.
The owner pays the job price plus the 5% service fee by card through Stripe. LAVÉ holds the funds until the owner releases them, or until 24 hours after the pro marks the job complete, unless the owner opens a dispute (which keeps the funds held while APPealing Labs reviews). On release, the pro’s payout is sent to the pro’s Stripe account; pros must complete Stripe onboarding and identity verification. Owners may be refunded by the pro or, after a dispute review, by APPealing Labs.
Fees: LAVÉ keeps a 10% platform fee on each job, split evenly: a 5% service fee is added to the owner’s total (the owner pays the job price + 5%) and 5% is deducted from the pro’s payout (the pro receives the job price − 5%). Both amounts are shown before you agree or pay. Stripe card-processing costs are covered by the platform fee. If a payment is refunded, the owner receives back the full amount charged, including the service fee.
Cancellation, refunds & disputes. Until the owner pays, the owner may cancel the request and the pro may step back, at no cost. After payment the funds are held: the pro may refund the owner in full at any time; the owner may release the funds when satisfied or open a dispute while they are held. During a dispute the funds stay held while APPealing Labs reviews and then either releases them to the pro or refunds the owner in full. With no dispute, funds are released 24 hours after the pro marks the job complete.
Payments are for physical services consumed outside the app, not digital content, and do not use Apple In-App Purchase.
In-person safety. Services happen at real properties between people who may not know each other. LAVÉ does not run background checks and does not verify the licenses, insurance or skills of any user; credentials and uploaded documents are self-reported. Stripe verifies the identity of pros who take payouts, but that is not a background check or a guarantee of conduct. You are responsible for your own safety and for deciding whether to hire, accept or enter a property. Owners are shown only a city to nearby pros; the street address is shared with the pro the owner accepts. Tell someone when a pro is coming; pros should share job details with a trusted contact (Check-In Safeguard helps) and may decline or leave any job that feels unsafe. Owners can cancel an open request before accepting a bid, and agreed jobs follow the cancellation terms in the Statement of Work (free until the owner pays). If you feel unsafe, leave and call 911, then report the user to HQ@appealinglabs.com.
Photos and documents. The pro may add small before/after photos to a paid job and may optionally upload a picture of an insurance certificate or license. These are optional, shown only to the people involved in the job (documents to owners considering that pro’s bid), and labelled as uploaded by the pro; LAVÉ does not verify them. Photos never decide whether payment is released: the owner can release payment at any time once it is held, with or without photos.
Pro access, verification and fair use. In the live app, pros must complete Stripe identity verification (one account per person) before seeing request details or bidding; until then they see only a short summary. Requests show a city and rounded position only; the street address and the owner’s name are shared with the accepted pro only after the owner’s payment is held. You may not scrape, copy, resell or share listings or customer details, create multiple accounts, use temporary email addresses, or use the app to solicit customers. We rate-limit and log activity (including IP address and device) to detect this, and may throttle, suspend or terminate accounts that do.
Keep it on LAVÉ. Payment and booking for jobs found here must go through LAVÉ. Asking for or offering payment outside the app, or sharing phone numbers, emails or social handles before the owner’s payment is held, is not allowed and is blocked in notes and bids. Pros are independent businesses responsible for their own licences, insurance, taxes and helpers, and may not misclassify employees as independent contractors.
Off-platform rule. If you meet someone through LAVÉ (an owner or a pro), you agree that for 12 months after your last contact with them on LAVÉ you will not arrange, pay for, or ask for cleaning services with each other outside LAVÉ, and you will not share contact details to do that. Booking the same person again through LAVÉ is always fine. If you break this rule, APPealing Labs may remove your account, and you agree to pay APPealing Labs a fee of $250 or twice the LAVÉ fees that would have applied to that work, whichever is greater.
Conduct. You must be 18 or older. You may not post illegal, harassing, threatening, discriminatory or fraudulent content, or use LAVÉ for illegal activity. We may remove content and suspend or terminate accounts, and we respond to reports within 24 hours. We are not responsible for the conduct of any user.
Report and block tools are in Profile. Check-In Safeguard is a convenience notification tool, not emergency response. Call 911 for emergencies.
Delete your account from Profile → Delete account & data (on our servers this removes your profile, messages, notifications and block list, cancels your open requests, withdraws your bids, erases your jobs’ titles, descriptions and addresses, and closes your payout account; it is blocked while a payment is held or in dispute). Your account is tied to your device; save the recovery key in Profile → Account & recovery to restore it on a new phone, or email HQ@appealinglabs.com.
Contact: HQ@appealinglabs.com